Louise and Ben approached Acorn Construction with a vision to transform the downstairs of their family home by creating a more open and functional space. The project involved removing internal walls to merge a kitchen and dining room into one large kitchen diner. Additionally, the cloakroom needed to be relocated to another area of the house. Despite structural challenges, Sam and his team ensured the project ran smoothly, delivering a high-quality finish while keeping disruption to a minimum.
Challenges and Solutions
One of the biggest challenges was ensuring the structural integrity of the house after removing the internal walls. Additional beam supports were necessary, adding complexity to the project. However, Sam efficiently managed the process, making sure everything was structurally sound and safe. “Sam instilled confidence in us right from the start that he could achieve the look we wanted,” said Louise. When she requested a slight change midway through the work, the team accommodated it seamlessly and without delay. “It was done quickly and without fuss,” she added.
Louise reflected on the original layout, saying, “The original layout felt quite cramped, with numerous small rooms, walls, and doors everywhere. It really didn’t suit us as a family, and the downstairs loo was right in front of you when you walked through the front door.”
Process and Execution
Once the structural modification plans were completed, the team quickly progressed with installing beams, boarding, and plastering. Throughout the process, Sam played a key role in helping Louise finalise design decisions, offering practical suggestions and keeping budget constraints in mind. “We were on a tight budget, so he gave us ballpark figures, which really helped a lot,” Louise noted. His transparency in providing cost estimates allowed her to make informed choices without financial surprises.
Client Experience
Louise initially had concerns about the disruption the work might cause, especially as the family continued living in the house. However, Sam and his team minimised the inconvenience by maintaining a clean and organised workspace. “We were concerned about living in the house while the work was being done, but Sam ensured we were inconvenienced for as little time as possible and put up dust sheets to limit the dust,” Louise shared.
She acknowledged the process’s challenges, saying, “The whole experience was a bit traumatic, but we expected that. As long as you keep communicating, it’s so much more easily managed.”
The Acorn Construction team impressed Louise with their professionalism, diligence, and courtesy.
“Their team was exceedingly diligent, quiet, and polite. They consistently performed well and cleaned up after themselves,” she remarked.
Their attention to detail and commitment to quality ensured that the entire experience was smooth and stress-free for Louise.
Thanks to Sam and his team at Acorn Construction, Louise now enjoys a spacious, beautifully designed kitchen diner that perfectly suits her needs. The transformation has made a significant difference: “Now, from the front door, you look directly out onto the garden through the new patio doors, and there is so much more light in the space.”
Acorn’s problem-solving abilities, craftsmanship, and customer-focused approach made the project a resounding success. “Sam was great. When we were trying to decide exactly how we wanted the space to look, he was very helpful with suggestions,” Louise concluded.
Although there are still a few finishing touches to be added, Louise is satisfied with the outcome: “The quality of the work is good. There are a few tweaks left to make, but overall, we’re very pleased with the result.” She highly recommends Acorn Construction to anyone looking for reliable, skilled builders who go above and beyond to deliver outstanding results.